What is your return policy?
Laridian has a no-questions-asked, 30-day, money-back guarantee on all products purchased directly from Laridian at our website or in the in-app stores in the Android, Mac OS, and Windows versions of PocketBible. Our money-back guarantee does not apply to products purchased in the in-app store in PocketBible for iOS, because that store is operated by Apple. We're not in control of their refund policies so you'll have to contact them directly if you would like a refund from them for a purchase made in their store.
To request a refund, simply send an email to support@laridian.com. Tell us which product you want the refund for. Make sure to include your Customer ID if you know it, the email address on your account, and any other information you might have such as an Order ID that we can use to find your order.
Very Important: We need you to remove the book or Bible that you purchased from all the devices on which you installed it, and we need you to affirmatively tell us in your email request that you have removed the book. We need this documentation to support any future audit by our publishing partners.
We'll always respond happily and promptly to your refund requests. We may suggest some things you could try to make the product work better for you if we think that might change your mind about requesting a refund, but we will never refuse to refund your purchase even if you choose not to follow our suggestions. Just tell us that you'd prefer a refund.
Can't Find an Answer?
Send us an email with complete details of your problem and we'll do our best to help. Contact us at support@laridian.com.
Frequently Asked Questions
General Questions
Bibles and Books
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- NKJV: What does NU-Text and M-Text mean in the footnotes?
- NASB: What do the asterisks mean?
- Can I create books compatible with your Bible software?
- Does Laridian plan to publish my favorite Bible or reference book? If not, why not? If so, when?
- I ordered a map book for PocketBible but I'm not seeing them in my library?
- Deleting Books
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General Questions
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- Can I use your product on more than one device (spouse, child, friend)?
- I'm changing from one platform to another. What do I need to buy for my new platform? Do I need to repurchase books that I already own?
- Can you explain your Buy it Once, Own it Forever policy in more detail?
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- How do I sign up to be a beta tester?
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PocketBible
The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian and PocketBible are registered trademarks of Laridian, Inc. DailyReader, MyBible, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
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The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian, PocketBible, and MyBible are registered trademarks of Laridian, Inc. DailyReader, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
Products by Platform
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Best Ways to Get Help
You can get the fastest help by helping yourself.
- Make sure you download and install the PocketBible app that is required to read the Bibles or books you bought
- Read the confirmation email we send you when you make a purchase
- Read the help that's built into each of our products
- Look through our Frequently Asked Questions
- Submit a Support Ticket
- Email us at support@laridian.com
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