My credit or debit card was declined or refused.
Laridian does not make the decision about which cards to accept or reject.
We submit your card information to our processor (Authorize.net). They present the information to your issuing bank. Your bank replies with a code that says whether they are willing to accept the charge or that they reject it. Authorize.net reports that code back to us. We expand that into an error message and report it to you.
If you don't understand why your card isn't being accepted, you need to contact the issuing bank. If you forward the exact error message to us along with the last 4 digits of the card number, we might be able to tell you what we think is happening, but only your bank can tell you for sure why they are not allowing you to make a purchase using your card.
Can't Find an Answer?
Send us an email with complete details of your problem and we'll do our best to help. Contact us at support@laridian.com.
Frequently Asked Questions
General Questions
Bibles and Books
- (No Subcategory)
- NKJV: What does NU-Text and M-Text mean in the footnotes?
- NASB: What do the asterisks mean?
- Can I create books compatible with your Bible software?
- Does Laridian plan to publish my favorite Bible or reference book? If not, why not? If so, when?
- I ordered a map book for PocketBible but I'm not seeing them in my library?
- Deleting Books
- Product Information
General Questions
- (No Subcategory)
- Can I use your product on more than one device (spouse, child, friend)?
- I'm changing from one platform to another. What do I need to buy for my new platform? Do I need to repurchase books that I already own?
- Can you explain your Buy it Once, Own it Forever policy in more detail?
- What features and books are you working on? How do I make suggestions?
- How do I sign up to be a beta tester?
Installing
- PocketBible, Bibles, and Books
Login / Download
- (No Subcategory)
- Other
Ordering
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- Other
- Payment
PocketBible
The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian and PocketBible are registered trademarks of Laridian, Inc. DailyReader, MyBible, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
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The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian, PocketBible, and MyBible are registered trademarks of Laridian, Inc. DailyReader, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
Products by Platform
Bible Reader Software
- PocketBible for iPhone/iPad
- PocketBible for macOS
- PocketBible for Android
- PocketBible for Windows Store
- PocketBible for Windows Phone
- PocketBible for Windows
BookBuilder Software
- BookBuilder for Windows
- BookBuilder Pro for Windows
- BookBuilder for macOS
- BookBuilder Pro for macOS
- Self-Publishing Info
About Laridian
Products by Type
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Best Ways to Get Help
You can get the fastest help by helping yourself.
- Make sure you download and install the PocketBible app that is required to read the Bibles or books you bought
- Read the confirmation email we send you when you make a purchase
- Read the help that's built into each of our products
- Look through our Frequently Asked Questions
- Submit a Support Ticket
- Email us at support@laridian.com
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