I ordered one product but meant to order another.
If you did not order directly from Laridian, you will need to contact the company from which the software was purchased to find out what they have for a refund or exchange policy.
If the order was placed more than 30 days ago, we cannot offer a refund or an exchange.
If you purchased directly from Laridian within the last 30 days we can offer an exchange for an equally priced product. If the prices differ, place an order for the product you meant to purchase. Then send an email to sales@laridian.com with an explanation of what was incorrectly ordered. Include your name and Laridian Customer ID or the email address listed in your account.
Can't Find an Answer?
Send us an email with complete details of your problem and we'll do our best to help. Contact us at support@laridian.com.
Frequently Asked Questions
General Questions
Bibles and Books
- (No Subcategory)
- NKJV: What does NU-Text and M-Text mean in the footnotes?
- NASB: What do the asterisks mean?
- Can I create books compatible with your Bible software?
- Does Laridian plan to publish my favorite Bible or reference book? If not, why not? If so, when?
- I ordered a map book for PocketBible but I'm not seeing them in my library?
- Deleting Books
- Product Information
General Questions
- (No Subcategory)
- Can I use your product on more than one device (spouse, child, friend)?
- I'm changing from one platform to another. What do I need to buy for my new platform? Do I need to repurchase books that I already own?
- Can you explain your Buy it Once, Own it Forever policy in more detail?
- What features and books are you working on? How do I make suggestions?
- How do I sign up to be a beta tester?
Installing
- PocketBible, Bibles, and Books
Login / Download
- (No Subcategory)
- Other
Ordering
- (No Subcategory)
- Other
- Payment
PocketBible
The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian and PocketBible are registered trademarks of Laridian, Inc. DailyReader, MyBible, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
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The Fine Print
Copyright © 2010-2024 by Laridian, Inc. All Rights Reserved.
Laridian, PocketBible, and MyBible are registered trademarks of Laridian, Inc. DailyReader, Memorize!, PrayerPartner, eTract, BookBuilder, VerseLinker, iPocketBible, DocAnalyzer, Change the way you look at the Bible, and The Bible. Anywhere. are trademarks of Laridian, Inc. Other marks are the property of their respective owners.
Products by Platform
Bible Reader Software
- PocketBible for iPhone/iPad
- PocketBible for macOS
- PocketBible for Android
- PocketBible for Windows Store
- PocketBible for Windows Phone
- PocketBible for Windows
BookBuilder Software
- BookBuilder for Windows
- BookBuilder Pro for Windows
- BookBuilder for macOS
- BookBuilder Pro for macOS
- Self-Publishing Info
About Laridian
Products by Type
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- Site IP Address: 69.167.186.191
- Your Account Information
- Your Order History
- Your Downloads
- Your Notes, Highlights, and Bookmarks
- Your BookBuilder Books
- Your Shopping Cart
- Register Purchase from a Store
Best Ways to Get Help
You can get the fastest help by helping yourself.
- Make sure you download and install the PocketBible app that is required to read the Bibles or books you bought
- Read the confirmation email we send you when you make a purchase
- Read the help that's built into each of our products
- Look through our Frequently Asked Questions
- Submit a Support Ticket
- Email us at support@laridian.com
Help Desk
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